Terms & Conditions

Effective Date: 9/16/2025
Company: Lune & Line

Welcome to Lune & Line. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read carefully before placing any order.

1. Purchases & Orders

• All orders are subject to acceptance and availability.
  
  

• By submitting an order, you agree to provide accurate, current, and complete information.
  
  

• We reserve the right to refuse or cancel orders at our discretion, including suspected fraud or unauthorized transactions.
  
  

• Prices are listed in U.S. dollars and are subject to change without notice.
  
  

2. Shipping & Delivery

• Orders are processed within 2–3 business days unless otherwise noted (e.g., pre-orders).
  
  

• Shipping times are estimates and not guaranteed; delays may occur due to carrier issues beyond our control.
  
  

• We currently ship within the United States.
  
  

• Risk of loss passes to you once the package is delivered to the carrier.
  
  

3. Returns & Exchanges (15 Days)

• We accept returns of unused, unopened products within 15 days of delivery.
  
  

• To initiate a return, contact us at contact@luneandline.com with your order number.
  
  

• Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.
  
  

• Refunds will be issued to the original payment method within 5–7 business days after receipt and inspection.
  
  

• Items marked final sale or non-returnable cannot be returned.
  
  

4. Product Use & Disclaimers

• Our journals, candles, and wellness items are intended for personal use and general wellness only.
  
  

• They are not a substitute for medical, psychological, or professional advice. Always seek qualified professional support if needed.
  
  

• Candles and other wellness products must be used safely and according to instructions provided. Never leave a burning candle unattended, and keep away from children, pets, and flammable materials.
  
  

5. Limitation of Liability

By purchasing and using products from Lune & Line, you agree that you are solely responsible for their safe use.
Lune & Line, including its owners, employees, and affiliates, shall not be liable for any personal injury, property damage, or other loss resulting from the use or misuse of our products, including but not limited to journals, candles, and wellness items.

All products are provided “as is” without warranties of any kind, either express or implied. In no event shall Lune & Line’s total liability to you exceed the amount you paid for the product.

6. Intellectual Property

• All content on this site, including text, images, logos, and designs, is the property of Lune & Line and may not be used without permission.
  
  

7. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Maryland, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the state or federal courts located in Maryland.

8. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.

Privacy Policy

Effective Date: 9/16/25
Company: Lune & Line

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or purchase from our site.

1. Information We Collect

• Personal details you provide at checkout (name, email, address, payment info).
  
  

• Device and browsing data (cookies, IP address, pages visited).
  
  

• Communication details if you contact us directly.
  
  

2. How We Use Your Information

• To process and fulfill your orders.
  
  

• To communicate order updates, support, and promotions (if you opt in).
  
  

• To improve our website, services, and product offerings.
  
  

• To comply with legal obligations.
  
  

3. Sharing Your Information

• We share data only with trusted service providers (payment processors, shipping carriers, email/SMS providers) to complete your orders.
  
  

• We do not sell or rent your personal information.
  
  

4. Data Security

• We use encryption and industry-standard safeguards to protect your information.
  
  

• No method of transmission is 100% secure; we cannot guarantee absolute security.
  
  

5. Your Rights

• You may request access, correction, or deletion of your personal data.
  
  

• To unsubscribe from marketing, use the “unsubscribe” link in our emails or contact us directly.
  
  

6. Cookies

Our site uses cookies to enhance your browsing and shopping experience. You can disable cookies in your browser settings.

7. Changes

We may update this policy from time to time. Updates will be posted here with a new effective date.

Contact: contact@luneandline.com

Refund & Return Policy

Effective Date: 9/16/25
Company: Lune & Line

We want you to love your purchase. If you are not satisfied, please review our policy below:

1. Return Window

• Returns are accepted within 15 days of delivery.
  
  

• To qualify, products must be unused, unopened, and in original condition.
  
  

2. Process

• Email contact@luneandline.com with your order number and reason for return.
  
  

• Once approved, you’ll receive instructions for shipping your item back.
  
  

3. Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
  
  

• We recommend using a trackable service.
  
  

4. Refunds

• Refunds are issued to the original payment method within 5–7 business days after we receive and inspect the return.
  
  

• Shipping fees are non-refundable.
  
  

5. Exchanges

• Defective or incorrect items will be replaced at no cost to you.
  
  

6. Final Sale Items

• Gift cards, sale items marked “final sale,” and used/opened items cannot be returned.
  
  

Shipping Policy

Effective Date: 9/16/25
Company: Lune & Line

1. Processing Time

• Orders are processed within 2–3 business days unless noted otherwise (e.g., pre-orders).
  
  

2. Shipping Methods & Rates

• We ship within the United States via USPS (Priority Mail & Ground Advantage/Media).
  
  

• Shipping costs are calculated at checkout based on your location and order size.
  
  

• Free shipping on orders over $100.00 (U.S. only).
  
  

3. Delivery Estimates

• Typical delivery is 3–7 business days, depending on location and shipping method.
  
  

• Please note: delivery times are estimates and not guaranteed.
  
  

4. Risk of Loss

• Risk of loss passes to the customer once the package is delivered to the carrier.
  
  

5. Pre-Orders & Backorders

• Pre-order items (e.g., new journal launches) will ship once inventory arrives. Estimated ship dates will be listed on product pages.
  
  

6. Tracking

• Once your order ships, you will receive a tracking number via email.